We are excited to announce several key platform updates designed to enhance your experience with Botsplash. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
Botsplash administrators now have greater control over compliance language. They can choose to bypass the required compliance token warning when creating campaigns or listeners if the specific language isn't necessary. This offers more flexibility and streamlines the process for situations where the standard compliance wording isn't applicable.
Team Leads within Botsplash now have the ability to manage lead assignments for their team members. This allows them to transfer or reassign leads between agents, improving workflow and ensuring leads are handled efficiently. This empowers team leads to better distribute workload and match leads with the most appropriate agent expertise.
The message dashboard now provides clearer information about unsubscribes. It specifically indicates when an unsubscribe action was initiated manually by an agent. This distinction helps agents understand whether an unsubscribe was triggered by them or by the visitor, providing valuable context and transparency.
The chat feature on individual Bookme pages will now only be active during designated work hours. This ensures that chats are only available when staff are available to respond, preventing missed connections and improving the user experience by setting clear expectations for response times.
Botsplash meeting reports have been enhanced for better clarity. The reports now clearly display the types of meetings conducted and their timing. This provides a more comprehensive overview of meeting activity and simplifies the process of analyzing meeting data.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
Introducing the "Botsplash Blurb", a generative AI summary tool for users.
The Blurb harnesses the power of natural language processing to aid users in their day-to-day communication processes. With this new feature streamlining communications, staying organized, and identifying high-intent leads has never been easier! The Botsplash Blurb conveniently summarizes digital conversations into brief, easily digestible snippets for easy user reference. Moreover, agents can use this new capability to save time, increase efficiency, and help gain a better understanding of client needs.
For additional information about the Blurb or its use cases, check out our blog or reach out to us for a live demo.
