Features

We are continuously developing new features as well as feature enhancements to provide the most modern and effective experience for our clients and partners.

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Blurb

The Botsplash Blurb creates convenient summaries for agents to reference when re-engaging with customers.

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BookMe

BookMe is Botsplash's built-in scheduling tool that provides agents and customers with convenient appointment setting options.

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Scheduled Send

Quickly schedule an outbound message to be send at a later date & time.

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Keyword Based Responses

Easily provide articles and relevant material based on keywords used by the customer.

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Knowledge Base

Provide better answers to customer inquiries through knowledge base results.

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Pricing Engine

Pricing engine functionality gives the customer self help tools and frees up agent time.

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Returning Visitor

Identifying returning visitors will ensure you don't ever repeat yourself and make them feel valued.

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In-Depth Reporting

Easily access data and analytics to measure important KPIs.

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Agent Dashboard

The Botsplash dashboard makes it easy to view conversations, reports, and settings for optimal workflow.

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Auto Unsubscribe

Uninterested SMS recipients can easily opt-out with keyword-based responses.

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Campaigns

Create campaigns to nurture your leads and increase conversions. Reduce the number of messages marked as spam and increases your delivery rate.

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Canned Messages

Quickly and easily pull in saved messages to common requests to save time for your agents.

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Conversation History

Reconnect with customers with knowledge of prior discussions and needs.

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CRM

Analyze your customer data to improve your business relationships.

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Custom Integrations

We are committed to working with your company to integrate with any software you are using.

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Email and SMS Escalations

If you are away from your computer, we can send email and SMS escalations so you can work on the go.

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Filter Agent View

Monitor agent performance, train, and more with filter agent view!

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Geolocation

Quickly see where your visitor is from for any location-based decisions.

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IP and Domain Restricted Access

The settings allow you to restrict IP and domains from accessing the chat bot.

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Labels

Organize conversations effectively with labels for efficient customer management.

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Lead Management

Organize your leads within the platform for maximum conversions.

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Mobile App

Take conversations with you on-the-go. The Botsplash mobile app is consumer engagement in your hands!

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Multiple Phone Providers

We integrate with multiple phone providers, such as Nexmo and Twilio.

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Notifications

A browser notification will ensure you never miss an incoming lead.

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One Click Form

A simple form embedded in the chat widget to quickly gather information.

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Open API Access

Our open API access means that we can integrate with almost anybody, including your business.

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Predictive Times

The customer will see accurate agent wait times to set clear expectations for interactions.

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Responsive Design

The widget's responsive design ensures it looks great on any device.

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Routing Workflow

Routing will ensure that Botsplash is working for your company by setting customizable workflows.

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Screen Sharing

By sharing screen control, you can ensure your customer understands your instructions.

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Short URL

Automatically shorten long links to clean up appearance in messages.

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Single Sign-On

Use one set of credentials to easily access information from multiple applications.

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Token Replacements

Effortlessly personalize messages with tokens for better customer communication.

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Dark Mode

Enhance your user experience with the flip of a switch!

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Document Management

Create a library of documents for your agents to attach during your conversations. You can also attach documents from your local files.

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Multi Agent Chat

Pull in other agents to easily hand off chat conversations.

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Spanish Translation

Provide two-way bilingual Spanish support at all times.

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