Botsplash provides an SMS communication platform that allows businesses to engage with their customers through text messaging. This service is designed to help companies connect with customers in real-time, offering features such as automated responses, personalized messaging, document sharing, and compliance management.
2. Opt-In and Opt-Out
Opt-In: Users must opt-in to receive SMS messages from Botsplash or any associated business. Opting in typically involves providing explicit consent via a web form, text message, or during another point of interaction with the company.
Opt-Out: Users can opt-out of receiving SMS messages at any time by replying with keywords such as "STOP" or "UNSUBSCRIBE". Upon opting out, no further messages will be sent unless the user opts back in.
3. Message Frequency
Message frequency varies depending on the nature of the interaction. Businesses may send messages related to customer service, updates, promotions, or other relevant information as outlined during the opt-in process. Users can manage their preferences or unsubscribe at any time.
4. Data Usage and Privacy
Botsplash adheres to strict data privacy and security protocols. Personal data collected through SMS interactions is used solely for communication purposes and is protected under Botsplash’s Privacy Policy. Data is not shared with third parties unless explicitly agreed upon by the user.
5. Fees and Charges
Standard messaging rates may apply based on the user’s mobile carrier and plan. Botsplash is not responsible for any charges incurred from SMS communication. Users are advised to consult with their mobile service provider for details on SMS charges.
6. Compliance
Botsplash complies with all relevant regulations, including the Telephone Consumer Protection Act (TCPA) and other federal and state laws governing SMS communication. The platform includes features to ensure messages are sent within permitted hours and that proper consent has been obtained.
7. Liability
Botsplash is not liable for any delays, failures in delivery, or issues that arise from the use of SMS communication. The service is provided "as is," and users acknowledge that there may be occasional interruptions due to technical issues.
8. User Responsibilities
Users are responsible for maintaining the security of their mobile devices and ensuring that their contact information is accurate and up to date. Users should notify the company if they change their mobile number to avoid miscommunication.
