We are excited to announce several key platform updates to enhance your Botsplash experience. These improvements focus on increasing flexibility, improving team coordination, and streamlining administrative tasks, ultimately empowering you to achieve your goals more effectively.
To streamline lead management and ensure no valuable interactions are lost, Botsplash has significantly improved the merge leads functionality. Now, when merging duplicate leads, any pending tasks or scheduled meetings associated with the merged leads are automatically transferred to the selected parent lead. This enhancement prevents critical contact points from being overlooked, ensuring a seamless and comprehensive view of customer interactions. This improvement creates a more efficient workflow for sales and customer service teams.
We've taken chat widget customization to the next level by introducing chat widget and anchor animations. These additions provide a more dynamic and engaging user experience, allowing businesses to enhance the visual appeal of their chat interface. The animations add a touch of interactivity, making the chat widget more noticeable and user-friendly. This allows for greater branding and customization of the chat experience.
To facilitate the reuse of successful campaign configurations, we've implemented a 30-day storage period for unused campaigns. This ensures that valuable campaign setups are not permanently lost, allowing users to easily reactivate and redeploy them as needed. This feature simplifies campaign management, saving time and effort while maintaining the flexibility to leverage proven strategies.
We've expanded the customization options within Bookme Teams, granting administrators greater control over the appearance of individual team pages. Now, each team page can be uniquely branded with distinct colors and design elements, allowing for tailored experiences that align with specific use cases. This flexibility ensures that team pages can reflect the individuality of each team, enhancing brand consistency and user engagement.
To enhance lead dispositioning and improve CRM data integrity, we've introduced the option to require notes or reasons when using the "Milestones" feature. This optional step provides valuable context for lead status changes and can be seamlessly integrated with CRM systems for increased visibility. By capturing essential information at critical points in the lead lifecycle, we enable better tracking and analysis of customer journeys.
We've made significant enhancements to lead distribution reporting, providing greater transparency into the rules and processes governing lead assignments. These improvements enable users to troubleshoot issues more effectively and gain a deeper understanding of features like accepted assignments, badges, and caps. By offering comprehensive insights into lead distribution, we empower teams to optimize their lead management strategies and improve overall efficiency.
To prevent accidental lead archiving, we've implemented an additional confirmation step within the unsubscribe tool in the message dashboard. This added layer of security ensures that users consciously intend to archive a lead, reducing the risk of unintended data loss. This change enhances data integrity and provides greater peace of mind for users managing their lead databases.
These updates demonstrate our ongoing commitment to enhancing the Botsplash platform and providing our users with a more efficient, personalized, and user-friendly experience. We believe these improvements will significantly streamline workflows, improve team collaboration, and ultimately drive greater success for all Botsplash users.
Effortless scheduling. Fewer missed calls. Better conversations.
The Meetings feature in the Botsplash message dashboard transforms the way agents schedule follow-ups, making it seamless and efficient. Instead of juggling calendars and playing phone tag, agents can schedule a meeting with a visitor in just a few clicks, selecting a date and time, adding relevant notes, and letting the system handle the logistics.
Once scheduled, Meetings automatically updates availability on both calendars and sends an SMS reminder to the visitor just 10 minutes before the scheduled call. This simple yet impactful feature dramatically improves call-back rates, ensuring that visitors are ready and available when the phone rings.
By reducing missed connections and keeping conversations on track, Meetings helps agents maximize efficiency, increase engagement, and close more deals - without the scheduling hassle.
