The world has shifted to a synchronous model, and the way customers communicate has changed significantly. The customers are more likely to engage though instant messaging as opposed to calls or emails. It’s for this reason that it’s important to identify how to reach customers on their preferred channels.
When prospects land on your website to gather more information about the products or services you offer, providing a way for them to get in touch with your business outside of traditional emails or calling is vital.
Live chat offers a great experience when communicating with your customers in real-time. You can answer customer queries in real-time through live chat, which helps convert prospects to clients. Without the live chat, there is a high chance these potential prospects would vanish into thin air.
Profile Page Chat
With a profile page chat solution, service agents remain on standby to answer any questions or problems a prospect may have. One benefit of incorporating live chat is that you can customize the chat appearance and flow according to your needs and requirements. You can automate questions to get a brief scenario of what the prospects are looking for and connect to them accordingly. This saves valuable time and effort for both the customer and service agent.
It’s well known that customers want to interact with real humans instead of chatbots with automated messages. Being able to set up a profile page chat will help the customer know who they are chatting with and forms a genuine bond between the customer and agent.
Agent Mobile App
Customers and prospects are shopping, even when the agents are away. The agent mobile app helps the agent respond to a customer efficiently, wherever they’re at.
Call Scheduling
Sometimes, some topics need to be discussed in a call. For such instances, the customer can choose to schedule a favorable call time for both the agent and the customer.
Botsplash is an omnichannel platform that allows for customer connections, regardless of where they are. Communication from all channels comes directly into Botsplash, making it easier for your agents to respond and convert your prospects into paying customers.
The platform comes with a customizable widget for unique website needs, and can be customized according to your preferences and brand specifications. Botsplash helps the agent as well as customers communicate smoothly and conveniently.
Conclusion
With the right live chat strategy, business can provide quick and efficient customer service for their customers across their life cycle from being a prospect to a long standing customer. Using live chat, one can easily collect prospect information and engage with them to determine what they are looking for and how they can be converted from a prospect to a final customer.
Any prospect visiting your website shows intent and interest in your products and services. With the right messaging tool and customer service procedures in place, you can capture more leads right on your website. If you’re looking for an omnichannel consumer engagement solution, reach out to us for a demo! Together, we can determine if Botsplash can provide the solutions that your company is looking for.
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