Charlotte, NC, September 5, 2024 — Botsplash, a leading omnichannel customer engagement platform, is excited to announce the launch of ConnectMe, an advanced dialer designed to streamline outbound calling and boost team efficiency. Seamlessly integrated within the Botsplash platform, ConnectMe elevates how agents handle outbound communications, offering enhanced productivity, seamless teamwork, and personalized customer interactions.
With ConnectMe, agents can now manage calls directly from the Botsplash dashboard, blending convenience and power into a user-friendly interface. The tool includes call queue management, call transfers, voicemail customization, and personalized availability settings, ensuring compliant and customer-focused communications.
Key Features of ConnectMe:
- Streamlined Call Management: Agents can make outbound calls from the dashboard, with tabs for Call, Queue, Recent, and Settings, simplifying navigation and reducing downtime.
- Call and Text from One Number: Agents can maintain a consistent communication thread with two-way calling and texting from the same number, boosting accessibility and client trust.
- Productivity Enhancements: Pre-scheduled calls and automatic next-contact features help agents remain productive and reduce idle time between calls.
- Custom Voicemail and Availability: Personalized voicemail messages and availability settings allow agents to tailor interactions while ensuring compliance with industry regulations.
Future Roadmap:
Botsplash is also developing new features for ConnectMe, such as seamless call transfers, which will enable teams to further enhance collaboration and ensure customers are always connected to the right agent.
About Botsplash:
Botsplash is a SaaS-based omnichannel customer engagement platform, offering solutions for industries such as mortgage, finance, automotive, insurance, and more. By integrating multiple communication channels like SMS, web chat, and social messaging, Botsplash enables businesses to provide personalized, efficient, and compliant interactions. Learn more at click here.
To learn more about Botsplash click the button below to schedule a demo with our team.
