As an agent, you know how important it is to stay connected with your customers. After all, it's the key to building solid relationships and providing exceptional service. That's precisely why having a tool that keeps you connected no matter where you are is an absolute must.
At Botsplash, we acknowledge the importance of convenience and accessibility, so we developed the Botsplash Mobile App - a portable platform that ensures you can access Botsplash anytime, anywhere. Whether you are stuck in traffic, working from home, in a meeting, or taking a short break, you can conveniently access your conversations from the palm of your hand, no matter where you are.
But the Botsplash mobile app isn't just about convenience - it's about empowering you with a range of features that boost your productivity and efficiency. Let's look at it in more detail.
Versatile Applications of the Botsplash Mobile App
The Botsplash Mobile App offers various convenient applications for agents. Below are some use cases where its usefulness shines through:
On-the-Go Customer Support
With the mobile app, you can provide customer support and address inquiries even if you are away from the desk or office. Whether you are stuck in traffic, attending meetings, traveling, or working remotely, the app lets you stay connected and respond to customer messages to ensure you don't miss any meaningful conversations.
Seamless Multi-Channel Engagement
The app enables you to engage with customers across multiple channels, including SMS, live chat, social media platforms, etc. This way, you can easily manage and respond to messages from different channels within a single interface, ensuring consistent and efficient communication.
Appointment Scheduling and Management
With the Botsplash app, there's no need to constantly switch to your desktop to schedule and manage appointments with customers or prospects. From arranging meetings and adjusting schedules to sending timely reminders, you can efficiently manage your appointment bookings right from the palm of your hand.
Collaborative Communication
The mobile app facilitates collaboration among team members by allowing seamless transfer of conversations and providing access to shared customer information. This empowers you to work together, share insights, and provide a consistent customer experience, regardless of who handles the conversation or where they're handling it from.
Crisis Management
Emergencies can strike at any moment, and in such situations, accessing a desktop at the office may not always be feasible. With a mobile device always by your side, you can use the Botsplash mobile app to effectively send crucial information, address customer concerns, and provide timely support even in emergencies.
Features of Botsplash Mobile App
The Botsplash mobile app is a portable version of the full Botsplash platform, complete with all necessary consumer engagement features. Here are some of the critical features of the mobile app:
Conversation History
The mobile app records all customer conversations, ensuring you can access the entire conversation history. This feature lets you review previous interactions, understand customer preferences, and gather context for ongoing or future conversations. It facilitates personalized and informed communication with customers.
Notifications
The notification alerts help you stay updated on new messages or customer inquiries. Additionally, you have the flexibility to personalize these notifications based on your individual preferences. You can easily disable notifications if you require a break or uninterrupted time. Thus, the app empowers you with notification control, keeping you informed while respecting your need for privacy and personal space.
Canned Responses
Canned responses are prewritten responses to the most common questions. You can provide quick, clear, and concise answers to customer inquiries with just a few clicks. Canned messages allow you to save time, handle multiple clients simultaneously, and maintain message consistency.
Visitors Interactions Management
The mobile app offers various features to efficiently manage visitor interactions, including options to mute, archive, schedule meetings, transfer conversations to other agents, and access an activity log for each visitor interaction. This allows you to optimize your performance and deliver exceptional customer experiences.
Geolocation
You can view the location of customers and visitors through the geolocation feature. This can provide you with additional context of visitors and help tailor responses based on geographic considerations or local preferences.
Multi-Agent Chat
With its multi-agent chat feature, the mobile app provides a powerful collaboration and internal communication tool. This allows you to collaborate and engage in internal conversations or seek assistance from colleagues when handling complex customer inquiries.
Spanish Translation
Botsplash's mobile app offers a built-in two-way Spanish translation tool, enabling you to translate inbound and outbound messages when working with Spanish-speaking leads. This feature allows you to provide support and respond in their preferred language. With this feature, you can rest assured that you are not losing the Spanish leads due to language barriers.
How Does Botsplash App Help With Productivity and Efficiency?
The Botsplash app, with its array of features, is a productivity and efficiency powerhouse. Here's how the features help in improving productivity and efficiency:
- Instant notifications allow you to respond to customer inquiries and messages quickly.
- Canned responses help you provide efficient responses without needing to type the message, saving time and effort.
- Conversation history helps you better understand the context of the message and customer to tailor your message based on their needs.
- Agent transfer allows you to transfer the customer who is best fit for the customer's needs.
- Adding an agent feature allows you to add other agents to your conversations to collaborate to solve the customer's issues and inquiries.
- Geolocation features help you to tailor your responses based on local preferences.
- Spanish translation helps you easily handle Spanish leads even when you don't understand Spanish.
Mastering Botsplash Mobile App: Tips and Best Practices for Agents
Here are some tips and tricks on how you can optimize your experience with the Botsplash Mobile App:
Familiarize Yourself With the App
Since the mobile app provides a wide array of features, you should explore and understand all the features available within the app. This will help you maximize its capabilities and enhance your efficiency. Also, if you encounter any issues or have suggestions for improvement, share your feedback with the app's developers. This helps them understand your needs and improve the app's functionality and user experience.
Customize Notifications
You can customize the notifications settings based on your availability and workload. This allows you to avoid unnecessary distractions during breaks or off-working hours.
Use Canned Messages Strategically
Canned messages are great productivity tools, but it's necessary to use them strategically and not overuse them. While canned messages are great for answering repetitive questions, you should also personalize the response whenever possible to maintain a human touch.
Know When Not to Use the App
When dealing with sensitive customer information, consider privacy and security concerns and avoid using the app on public or unsecured Wi-Fi networks to ensure the safety of customer data.
Take Note of the Conversational Summary
The revolutionary new feature, the Botsplash "Blurb", helps summarize the entire conversation so that you don't have to search and scroll through all the conversations to get the information. While it is currently unavailable on the mobile app, you can still leverage the capabilities of Blurb by copying the summary to your notes. You can conveniently capture and refer to the conversational summary whenever needed.
Why Botsplash App?
While there may be several apps similar to Botsplash, let's dive into how Botsplash stands out.
Looking at the table, it's evident that the Botsplash app matches and exceeds the features offered by its competitors. With its feature-rich mobile app, user-friendly interface, seamless collaboration tools, language support, and commitment to continuous innovation, Botsplash stands out. These factors combine to make the Botsplash app the top choice, providing businesses with a comprehensive solution that surpasses expectations.
Conclusion
Botsplash Mobile App empowers agents by providing a portable communication platform that keeps them connected on the go. With its range of features, agents can provide exceptional customer support, engage across multiple channels, schedule appointments, collaborate with teammates, and effectively manage crises, all from the convenience of their mobile devices.
To learn more about Botsplash or our solutions, contact us for a no-obligation demo! Our communication specialists will guide you and your team through our platform's features, benefits, and use cases.
To learn more about Botsplash click the button below to schedule a demo with our team.
