The rise of interactive chat makes it very important that every business website host a chat/messenger interface for quick and convenient engagement.
For starters, what is a WebChat or most commonly referred to as “Chatbot”? It is a website chat interface for site visitors to ask a question or engage in conversation with the business associates. Most commonly these chat interfaces are hosted on company website, landing pages or affiliate marketing sites. The goal and purpose of a web chat widget is to increase the conversion of inbound customer/prospect inquiry.
Menu based webchats are most popular. Such help the site visitor narrow down their intent to connect before starting a conversation. Here are some business use cases that qualify for webchat, focused at consumer engagement optimization
Options and implementations are many, and it is best to keep them concise and relevant to the department or section of website that the visitor is engaging with. Check out some best practices list to maximize chat interaction conversions.
What is new with Botsplash Webchat? Upgraded and Released in June 2020, our widget is “movable” as shown below
Why a movable Webchat? Avoid content blocking. Very often the Chat Logo, Marketing Bubble or Widget itself hides certain content on the page, which can cause annoyance based on the critical nature of the content and information. Hosting a movable chat widget gives the flexibility for the visitor to move it at a position on page that is most confortable for them, specially when engaged in a long conversation.
Learn more about Botsplash and how it fits your enterprise business. Book a demo call with us today! Our team is eager to share our implementations and use cases in the Real-Estate, Mortgage Lending, Auto Dealerships, Pharma, Insurance industry and more.
Botsplash, is an innovative, digital messaging software with the ability to connect agents and customers across any digital platform. In order to win and keep a customer’s business, businesses must be able to connect with customers in a meaningful way using websites, social media, text and email. Botsplash helps businesses adopt digital strategy with right balance on Live Chat and Automation.