Notes from Nov’16 Charlotte Bots & AI Meetup
These are some of the questions that came up when presented at Charlotte Bots & AI meetup:
Yes – this is a good question. There are still a large number of audience outside silicon valley and tech hubs that want to know, what is it all about?
It is a software program designed to take your request and perform the task. Check out formal definition here
As customers keep spending more time on Messaging apps, it is important for businesses to cater and reach customers in the messaging platforms.
As Kik, famously said:
Messaging platforms are the new browsers and bots are the websites
Messaging platform is the new Mobile Operating System and bots are the apps
Except bots are “always on” and doesn’t need to be downloaded (and a lot of caveats).
NO – we are just beginning. There have been advancements made in messaging platforms and development of chatbots but we have a long road ahead for building smart bots that can handle business and consumer needs.
Today’s bots solve a specific purpose but with the current rate of development and adoption, we could reach maturity levels in next couple of years.
As shown, in the slide #3 – bots can interact in 3 different ways
There are open source chat platforms that you can host in your data centers and build bots for it. See here:
Choose a platform that you would like to target and follow the platform tutorial (with an exception for Slack – where it is better to start with botkit library).
This is an easy approach for internal or simple bots that solve a specific purpose but as the complexity grows, it would be good to checkout other options mentioned in the slide.
Also, the slides cover best practices building chatbots. Check them out.
Smart bots are relative and constantly evolving. You get different level of mileage with different techniques.
Again, these are retrieval bots (as opposed generative bots) mentioned here.
Botsplash, is an innovative, digital messaging software with the ability to connect agents and customers across any digital platform. In order to win and keep a customer’s business, businesses must be able to connect with customers in a meaningful way using websites, social media, text and email. Botsplash helps businesses adopt digital strategy with right balance on Live Chat and Automation.